How it works

What Switchback is

Switchback is the tool you open when an urge shows up and you don't know what to do next. You already know what helps in those moments — your own words, your own tools, your own people. Switchback keeps them one tap away.

The crisis flow is the core: a quick check of where you are, your own tools in the order that helps, one small step you walk away with. Two minutes or twenty. The rest of the app is the work between.

How you use it

When the urge hits, tap Open Crisis Resources. You move through a short flow built for exactly that moment: a quick check of where you are, your own pre-written tools surfaced in the order you said they help, the people you've chosen to reach, and one small recovery-aligned step. Two minutes or twenty, depending on what you need.

On regular days, Switchback gives you the work between moments — a short reflection, a journal prompt, a check-in. Use them or don't. What Switchback pays attention to is what works for you over time, not whether you opened the app today.

First time in, Switchback walks you through a short recovery assessment — what to call you, what you're recovering from, your triggers and coping tools, your support contacts, any safety concerns. About ten minutes. Everything it learns shapes what the app shows you in the moment — the more Switchback knows about your recovery, the more the in-the-moment surfaces speak to you and not to a generic person.

What's in the app

What's in the app and what each piece is for. Different people use different pieces — this is the menu, not a checklist.

• Dashboard — Your home base when you sign in. A short reflection chosen for the day, a check-in slider, and a few foundation cards (your intention, a gratitude, an affirmation, your last win) — the daily ground for the work between.
• Open Crisis Resources — One tap, always visible. Drops you into the crisis flow — your safety plan, your contacts, and 988 / SAMHSA / 911 in the order you'd actually use them. The thing the rest of the app exists to support.
• My Safety Plan — The plan you wrote for yourself when you weren't in crisis. Your written rule, message-to-self, safe places, support contacts — shaped to your patterns from your assessment.
• Your contacts — The people you've chosen to reach when the moment is hard. Ranked in the order that helps you. One tap to call or text. Edit as relationships change.
• Open Journal — Where you write things down. Free-form whenever you want, plus daily prompts shaped by your Recovery Profile.
• Meeting Companion — Log outside meetings (AA, NA, therapy, any format). Track what you brought, what you got, and what you're carrying forward.
• Crisis Info — The shortest version: just 988, SAMHSA, 911. For when you don't need a whole flow, just the phone numbers.
• Safety Guidelines — What Switchback will and won't do, in plain language. Where to go for the things it won't.
• Send feedback — Tell Jack what's working and what isn't. Every word shapes the next change.