Privacy
Last updated: May 18, 2026
Switchback is a recovery support tool. The data you put into it is recovery-sensitive by nature — your triggers, your coping tools, the people you lean on, what you wrote at 2am when an urge showed up. This page is the honest version of what happens to all of that.
What Switchback collects
When you sign up, Switchback stores your email address (for sign-in and email delivery), the display name you choose for Switchback to call you, and your date of birth. Date of birth is used to confirm that you are 18 or older — Switchback is built for adults and isn't designed for younger users. As you use the app, Switchback stores what you write into it: your assessment responses, your check-ins, your journal entries, the inputs and outputs of any intervention sessions, the daily reflections generated for you, and any feedback you send.
On the infrastructure side, the platforms Switchback runs on keep standard request logs (IP address, user-agent string, timestamps) for security and abuse prevention. Switchback does not separately collect this information beyond what those platforms retain.
What Switchback doesn't collect
Switchback does not use Google Analytics, Mixpanel, Segment, Facebook Pixel, or any other third-party behavioral tracker. There are no advertising network integrations. There are no social-media SDKs. There are no cross-site cookies. If Switchback ever adds any kind of third-party analytics, this page will say so before it ships.
Switchback does not sell your data. Switchback does not share your data with third parties for marketing, advertising, or profiling. The only places your data goes are the infrastructure providers listed below, and only to the extent required to run the app.
Cookies
Switchback uses a small number of first-party cookies to keep you signed in. They're read only by Switchback's own servers to look up your session. There are no advertising cookies, no analytics cookies, and no cookies shared with third parties.
Where your data lives
Your account and everything you write into Switchback is stored in a US-region database operated by a third-party infrastructure provider. Database-level access controls restrict every table to the user who owns the rows.
The app itself runs on a third-party hosting platform that serves the pages and keeps standard server logs. Email delivery (sign-in links, welcome notes, anything else Switchback sends) goes through a third-party email provider.
When you trigger an intervention or your daily reflection is generated, the relevant text is processed by a third-party AI inference provider. More on that in the next section.
How AI processing works
Two features in Switchback use AI: the intervention flow (when you tap Open Crisis Resources) and the daily reflection. Both are powered by Claude, an AI model made by Anthropic.
When you use one of these features, the relevant input is processed by Anthropic to produce the response Switchback shows you. Under Anthropic's API terms, data submitted through their API is not used to train future models. Anthropic's own privacy policy at anthropic.com/legal/privacy governs anything that touches their systems.
AI output can be wrong. Treat it as supportive material, not advice. Switchback's Terms of Service say more about this.
Retention and deletion
Account data is kept as long as your account exists. To delete your account and everything associated with it, email [email protected] from the address tied to your account. Deletion requests are honored within 30 days.
The infrastructure platforms Switchback runs on keep their own operational logs (request paths, status codes, timestamps) under retention windows outside Switchback's direct control. Those logs don't contain the content of what you wrote into the app.
Adults only
Switchback is intended for adults, 18 and older. Switchback does not knowingly collect data from anyone under 18. If you believe a minor has signed up, please email [email protected] and the account will be removed.
Changes to this policy
When this policy changes in any way that meaningfully affects how Switchback handles your data, the "Last updated" date at the top of this page will change, and Switchback will surface a notice in the app before the change takes effect. Wording fixes and small clarifications won't trigger a notice, but the date will still reflect the edit.
Contact
For any privacy question, data request, or anything else this page didn't answer: [email protected].